FAQ

Hope these collection of F.A.Q's is helpful. If not drop us a note and we’ll get right on it.

GENERAL F.A.Q’s

Where can I see your products in person? We sell on our website direct to customer and thorough a network of online e-commerce retailers. We do not have any traditional showroom partners. That model would increase our product pricing by 35%.

What is the thickness of the metal? The thickness of the metal is .25"

What is the weight rating? The bench can hold up to 800lbs of distributed weight. 

Where are these products made? Botanist is made in Austin TX.

What’s your return policy for Made to Order items? All MTO “made to order” collections are non-returnable non-cancelable. This is because they are made to the customers specifications, and we are not able to resell not stock these items once fabricated. If the item is manufacturing defect, please notify us within 10 days from arrival. Send us photos of the defect and we will do our best to fix the situation or provide a replacement.

My product arrived damaged. How do I file a claim? If there is no exterior damage to the box but when you open the product you find evidence of damage, please take 3-5 photos and email them to us for review. These photos will help us determine if the damage is a factory defect or something cause by miss-handled freight. We will advise on next steps. Damaged product must be reported within 24hrs of arrival otherwise claims may not be approved. 

I need installation instructions? Instructions for our products can be downloaded online under the product description details.

Do you offer a product WARRANTY? Yes, we offer a 90 day manufactures warranty from any defects from date of purchase. Our warranty does not cover damage because of normal day to day use.

Do you offer TRADE DISCOUNTS? Yes, we offer discount to qualifying professionals. Upon approval you will be able to place Trade orders with a discount code that we will provide.

How can I GET A CATALOG? You can download a digital catalog under our “downloads” link. We do not offer any traditional print catalogs.

Do you have a COLOR CHART? Yes. Our furniture is available in various colors. To download our Color Chart > Click here.

Can I request COLOR CHIPS? Yes. Call Tiger Dry Lack, the makers of the power-coat used for all our products. M-F 9am - 5pm PSC (800) 243-8148. Prior to calling please download our COLOR CHART and reference the TIGER DRY LACK COLOR CODE in the small type.  > Click here to download Color Chart.

How do I get rid of SCRATCHES? Its normal for our Botanist aluminum tables and benches to experience wear and tare resulting in unsightly scratches. Here's a great video that shows the process for removing scratches and brining the shine back. > Click here for the YouTube Video  We recommend purchasing a buffer and the wax compound from Amazon.com.

What are your LEAD TIMES? Botanist products have a 6-8 week lead-time. Special request items will have varying lead times.

Do you offer CUSTOM COLORS? Yes, there is a one-time $350 up-charge. This fee is waved for orders over $25,000.We offer Custom Colors from Tiger Drylac Powder Coatings Series 38, 39 and 49 which is a highly weather and UV_Resistant powder coat for exterior and interior applications. To obtain a Color Chart click here: www.tigerdrylac.com 

Do you offer CUSTOM GRAPHICS? Yes. There is a one time engineering fee of $1000. Depending on the complexity of your design a prototype maybe required at an additional cost and the pricing unit will be calculated at the time of ordering. 

Can CUSTOM SIZES be ordered? Yes. Drop us an email with what you are thinking and we'll advise on costs and next steps. Custom sizes have a 10-14 week lead-time.

Do you offer any way to SECURE the furniture? Yes, Botanist ship with anti-theft security feet that anchor into concrete or wood.

How are the graphics CUT OUT? We use a high pressure water-jet cutting machine.

What TYPE OF ALUMINUM is used? We use a rust resistant Mill Finish 5052 Aluminum which contains up to 70% recycled content.

What are OTHER USES for Botanist? Botanist is as versatile as your imagination. Botanist has been used in modern homes, nurseries, schools, libraries, spas, pools, flower shops, events, yachts, mud rooms, airports, lobbies, entertainment centers, retail stores, and much more.

What about RUST, WATER and UV? Botanist is made out of aluminum and will never rust. The collection is designed to endure exposure to moisture and direct sunlight. Exposure to sea mist or salt water will result in scaling and possible aluminum corrosion.

How DURABLE is the POWDER-COAT finish? We use TIGER DRYLAC Powder Coatings Series 38,39 and 49 which is a highly weather and UV resistant powder coat for exterior and interior applications. Visit TigerDryLack online for more detailed spec information.

What is Powder Coating? Powder is applied to the products electrostatically adhering to the surface until it enters a curing oven. The powder cures into a highly durable, high quality, uniform finish. This process is tougher than conventional paint. Powder coating is a dry paint containing no solvents making it safer for the environment and workers.

How do I maintain my Powder Coat Finish? Wash the coating with mild soapy water and rinse off with clean water. Regular washing every 6 months under normal conditions, and more often in more severe marine and industrial applications will keep your powder coat looking like new. Do not use harsh abrasives or chemical degreasers.

How do I remove mild scratches and marks from my Powder Coated Products? In the same manner that you would remove mild scratches and markings from any automotive finish. The recommended process is to use a mild buffing solution or wax compound. These can be found online at places like www.autozone.com -or- www.pepboys.com.

For Scratch Removal we recommend: The Ultimate Car Scratch Remover System - Available on Amazon.com

For Polishing Only we recommend: Meguiar's Classic Wash & Wax Kit - Available on Amazon.com

Do you have CLEANING & SCRATCH REMOVAL INSTRUCTIONS? Yes you can download them here > Click here

Still looking for more information? 

Please send your questions to orders@orange22.com and a team member will get back to you within 24hrs. Thank you.